Frequently Asked Questions

We service all of Christchurch and Canterbury for both residential and commercial cleaning, including the CBD, Riccarton, Fendalton, Merivale, Papanui, Burnside, Hornby, Sydenham, Addington, Ilam, Halswell, Rolleston, Rangiora, Kaiapoi, Lincoln and all suburbs. See our full service areas for the complete list of 80+ locations.

We're available Monday to Friday from 7am to 7pm, and Saturday to Sunday from 8am to 5pm. We also offer 24/7 emergency cleaning with a 60-minute response time.

Simply call us, message us on WhatsApp, or request a free quote online. We'll confirm the scope of your job and give you our cheapest, no-obligation price before booking a time that suits you.

Yes! We offer same-day service whenever possible, and 24/7 emergency cleaning with a 60-minute response time for urgent jobs.

Both. We offer one-off deep cleans, bond cleans and builders cleans, as well as ongoing weekly or fortnightly contracts for homes and businesses.

We offer the cheapest house cleaning rates in Christchurch with no compromise on quality. Pricing is based on home size and frequency — weekly, fortnightly, or one-off deep cleaning. Contact us for a free quote.

Our commercial cleaning rates are highly competitive. Pricing depends on facility size, cleaning frequency and specific requirements. Contract clients receive FREE carpet cleaning. Contact us for a free commercial cleaning quote.

Never. Every quote is free and no-obligation, and covers exactly what we agree on upfront — no surprise charges on the day.

Yes — weekly and fortnightly regulars receive our best per-visit rates, since our team becomes familiar with your property and can work more efficiently.

Our residential cleaning includes thorough cleaning of all rooms — bedrooms, living areas, kitchens, bathrooms. We dust, vacuum, mop, clean surfaces, sanitise bathrooms, and clean kitchen appliances. We offer regular house cleaning, deep cleaning, spring cleaning, and move-in/move-out cleaning.

Not at all. Many of our clients give us a key or an access code and go about their day. Our cleaners are police-vetted and fully insured, so you can trust them in your home whether you're there or not.

Yes! We bring all professional-grade cleaning supplies and equipment, using eco-friendly products safe for families, pets and office environments.

Absolutely. Let us know your priorities when you book and we'll tailor the visit around them — whether that's extra time in the kitchen, skipping a room, or focusing on a specific area.

Yes, we manage turnover cleans for Airbnb and short-term rental hosts, including fast, reliable cleaning between guest stays so your property is always guest-ready.

Office cleaning, retail cleaning, warehouse cleaning, industrial cleaning, restaurant cleaning, medical facility cleaning, gym cleaning, school cleaning and more — daily, weekly or custom schedules available.

Yes! We specialise in after-hours cleaning so your business operations aren't disrupted — evenings, nights and weekends across Christchurch CBD and all suburbs.

We provide commercial cleaning for all industries: offices, retail stores, restaurants, cafes, medical clinics, dental practices, gyms, warehouses, factories, schools, churches, real estate agencies, car dealerships and more. Our cleaners are trained for industry-specific requirements.

Yes! We provide professional warehouse and industrial cleaning across Christchurch, including Hornby, Sockburn, Woolston and all industrial areas — floor cleaning, high dusting, and specialised equipment cleaning available.

Yes! We offer comprehensive end of lease cleaning with a 100% bond back guarantee, including carpet steam cleaning, oven cleaning and window tracks — everything required by property managers.

Our bond cleans cover the full property to property-manager standard: kitchen and appliances, oven and rangehood, bathrooms, window tracks and blinds, skirting boards, and carpet steam cleaning — all included.

If anything is flagged at inspection, let us know within 48 hours and we'll come back to fix it, free of charge, as part of our 100% bond back guarantee.

Absolutely. All Pending Name cleaners are fully insured, police vetted, and professionally trained for both residential and commercial cleaning.

No — Pending Name is a Kiwi women-owned, 100% locally based business, not a franchise. That means real accountability and a team that's invested in Christchurch, not a call centre elsewhere.

We offer a 100% satisfaction guarantee. If something's missed, tell us within 48 hours and we'll come back and re-clean it at no charge.

Yes, we use eco-friendly cleaning products that are safe for families, pets, and office environments, without compromising on cleaning power.